Customer Relationship Manager

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	Customer Relationship Manager(CRM)
	Raise your customer standards to a new level! Faster solution, higher customer satisfaction scores!
	OVERVIEW Centium CRM is a full-featured, CRM software ideal for small and medium businesses, with low-cost product support available to production users that need reliable support. CRM provides many extensibility and customization features to enable your CRM solution to meet the needs of your business.

What is CENTIUM CRM ?

Centium CRM is a full-featured, CRM software ideal for small and medium businesses, with low-cost product support available to production users that need reliable support. CRM provides many extensibility and customization features to enable your CRM solution to meet the needs of your business.

What is different about CENTIUM CRM?

Centium CRM also provides, enterprise grade business productivity enhancement add-ons, Customer Portal , Outlook Plug-in for Microsoft Outlook users, Office Plug-in for Microsoft Word users, and Thunderbird Extension for Thunderbird mail users.

Centium CRM software installation is very straightforward as all the necessary software is integrated, and a single executable file is made available both for Windows and Linux (RedHat, Debian, SuSe, Fedora, and Mandrake) operating systems. The setup of database, Web server, and other software that your require for Centium CRM is automatically handled by the installer.

CENTIUM CRM Features

Centium CRM provides a complete set of CRM capabilities, such as

Sales force automation

Lead Management
Opportunity Management
Account Management
Contact Management
Activity Management
Reports & Dashboards

Customer support & service

Ticket Management
Knowledge Base
Customer Self Service Portal

Marketing automation

Campaign Management
E-mail Marketing
Lead Management

Inventory management

Products Management
Sales Quotes
Order Management
Invoices

Activity management

Add all important customer-related e-mails to Centium CRM for quick reference in future
Store all the details of customer meetings and calls in a n intuitive calendar
Manage daily tasks of the Centium CRM users to have a streamlined sales process

Security management

Centium CRM supports advanced security management functions including roles, hierarchies, profiles and groups. This enables flexible access control to view and edit functions based on role, management hierachy and group membership

Calendaring

Pre-build reports for sales force automation
Sales pipeline analysis by stage
Monthly Sales pipeline analysis
Sales opportunities by lead source
Drill-down the dashboards by time and opportunity stage

E-mail integration

Track all contacts and related opportunities, cases, activities, and other details from a common repository
Create the hierarchy of contacts within a company to have a better coordination while dealing with customers
Import contacts from external sources, such as ACT, GoldMine, and other applications
Export contacts to spreadsheet software, such as Microsoft® Excel®, OpenOffice®, and others for further analysis
Synchronize contacts with Microsoft® Outlook®